Buckner Senior Living residents receive more than one thousand letters from across U.S.

Published 1:45 pm Friday, July 3, 2020

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Initiative’s success prompts Buckner Retirement Services to request continued mail to residents as well as encouragements for employees on the frontline of the global pandemic.

 BEAUMONT, Texas – In March, the restriction of visitors to senior living communities operated by Buckner Retirement Services led the provider to call on Texans to help bring love and joy to its residents. Since the initial ask, more than 1,000 pieces of mail have been received from across Texas and the nation. In addition to encouraging notes for residents, Buckner is also requesting mail for employees to help brighten the days of its frontline heroes.

The six Buckner communities include Buckner Villas in AustinParkway Place in HoustonVentana by Buckner in DallasCalder Woods in Beaumont, Westminster Place in Longview, and Baptist Retirement Community in San Angelo. From California to Virginia, letters from students, families, and even some pets are inspiring happiness in the lives of senior adults across the state of Texas.

“The number of letters and amount of other mail we have seen since March is overwhelming,” said Charlie Wilson, senior vice president of Buckner Retirement Services. “With so many people standing behind the Buckner mission to inspire happiness, there is even more positivity in the air of our communities. I am excited to see the smiles of residents and employees as they continue receiving letters of support during a time of limited physical interactions.”

According to the National Institutes of Health, COVID-19 can only live on a porous surface, such as cardboard or paper, for up to 24 hours. Therefore, Buckner communities are following a strict safety procedure when receiving letters. Incoming mail will be isolated for a minimum of 48 hours before distribution. Receipt of the mail will continue to be completely optional for residents.

Only paper mail fitting in traditional envelopes will be received; packages containing goods and products will not be accepted for the safety of the residents. Letters can be addressed to residents by using “Inspiring Happiness for Resident c/o” or to employees by using “Inspiring Happiness for Staff c/o” followed by any of the following addresses:


Ventana by Buckner

8301 N Central Expy.; Dallas, TX 75225


Buckner Parkway Place

1321 Park Bayou Dr.; Houston, TX 77077


GreenRidge at Buckner Villas

11110 Tom Adams Dr., Bldg. A.; Austin, TX 78753


Buckner Westminster Place

2201 Horseshoe Ln.; Longview, TX 75605

San Angelo:

Baptist Retirement Community

902 N Main St.; San Angelo, TX 76903


Buckner Calder Woods

7080 Calder Ave.; Beaumont, TX 77706

Email correspondences to Buckner chaplains will be printed out and delivered to residents and employees: Ventana (dmann@buckner.org), Parkway Place (jbender@buckner.org), Buckner Villas (kharpster@buckner.org), Westminster Place (rwebb@buckner.org), Baptist Retirement Community (kevin@buckner.org), Calder Woods (dcarpenter@buckner.org).

In order to mitigate risk to senior adults, considered one of the most vulnerable populations during the spread of COVID-19, Buckner implemented a restricted visitation policy that adheres to guidelines and recommendations of the Center for Disease Control and PreventionCenters for Medicare and Medicaid Services and Texas Gov. Greg Abbott.

In lieu of current limited visitation procedures, Buckner team members are coming up with a variety of ways to help residents communicate with their loved ones. The methods include technology stations, portable televisions for video conferencing, social media, phone calls and more.