Hurricane Harvey Information and Resources for Replacing Lost or Damaged Documents

Published 4:25 pm Wednesday, September 6, 2017

To register for FEMA Disaster Assistance, click here or dial 800-621-3362

For road closures across Texas, click here or call 800-452-9292

For roadside assistance, call 800-525-5555.

For evacuation information and non-emergency help, dial 2-1-1.

Open Shelters

Camping in Texas State Parks is free for hurricane evacuees. Click here to locate an open park.
Alphabetical by county
Beaumont / Jefferson County
  • Antioch Missionary Baptist Church, 3920 W. Cardinal Dr, Beaumont, TX 77705
  • Beaumont Civic Center, 701 Main St, Beaumont, TX 77701
  • Carl Park Center, Lamar State College, 1500 Procter St, Port Arthur, TX 77640
  • First Baptist Church Hamshire, 25304 TX-124, Hamshire, TX 77522
  • Hamshire-Fannett Elementary School, 23395 Burrell-Wingate Rd, Beamont, TX 77705
  • Montagne Center, 4401 S Martin Luther King Jr Pkwy, Beaumont, TX, 77705
  • The Salvation Army, 2350 I-10 Frontage Rd, Beaumont, TX 77703
  • Thomas Jefferson Middle School, 2200 Jefferson Dr, Port Arthur, TX 77642
Newton / Newton County
  • First United Methodist Church, 308 High St, Newton, TX 75966
  • Newton High School, 2812 US-190, Newton, TX 75966
Orange / Orange County
  • Eastgate United Pentecostal, 290 South St, Vidor, TX 77662
  • First United Methodist Church – Mauriceville, 11929 TX-12, Orange, TX 77632
  • First United Methodist Church, 401 North Main St, Vidor, TX 77662
  • North Orange Baptist Church, 4475 N 16th St, Orange, TX

Every Texan is encouraged to be ready for severe weather. It is recommended that you prepare an emergency kit, make a plan, learn local evacuation routes, and always listen to the warnings of local leaders and the Federal Emergency Management Agency (FEMA).

Information on disaster assistance can be found at, or at 1-800-621-FEMA. Texans can also get the latest updates and register for disaster assistance on their cell phones using FEMA’s mobile application, available at

By taking commonsense steps to prepare for severe weather, we can help ensure the safety of our families and ourselves during emergency situations.

State Declarations

Governor Abbott has issued a disaster declaration for the following Texas counties: Angelina, Atascosa, Aransas, Austin, Bastrop, Bee, Bexar, Brazos, Burleson, Caldwell, Cameron, Calhoun, Chambers, Colorado, Comal, Brazoria, DeWitt, Fayette, Fort Bend, Galveston, Goliad, Gonzalez, Grimes, Guadalupe, Hardin, Harris, Jackson, Jasper, Jefferson, Jim Wells, Karnes, Kerr, Kleberg, Lavaca, Lee, Leon, Liberty, Live Oak, Madison, Matagorda, Montgomery, Newton, Nueces, Orange, Refugio, San Patricio, Polk, Sabine, San Jacinto, Tyler, Trinity, Victoria, Walker, Waller, Washington, Wharton, Willacy and Wilson.
Governor Abbott requested and was approved for a Presidential Disaster Declaration for the following counties: Aransas, Bee, Brazoria, Calhoun, Chambers, Colorado, Fayette, Fort Bend, Galveston, Goliad, Hardin, Harris, Jackson, Jasper, Jefferson, Kleberg, Liberty, Matagorda, Montgomery, Newton, Nueces, Orange, Sabine, San Jacinto, San Patricio, Refugio, Victoria, Waller, and Wharton counties for Individual Assistance and assistance with debris removal and emergency protective measures, including direct federal assistance, under the Public Assistance program. Bexar, Dallas, Tarrant and Travis counties are eligible for emergency protective measures, including direct federal assistance, under the Public Assistance program.

Federal Disaster Assistance

  • National Flood Insurance Program policyholders may call 1-800-621-3362 from 8 a.m. to 6 p.m. (CDT) for general information, servicing of claims, or technical assistance.
  • Texans who have sustained property damage from severe storms and flooding are urged to register with the Federal Emergency Management Agency (FEMA) at

Other Disaster Resources

  • For road closures across Texas, click here
  • For general help evacuating, call 211.
  • Download the FEMA app for iPhone with emergency information by county here.
  • For information about how to volunteer at a shelter, contact the Red Cross at 800-928-4271.
  • Individuals who sustained damage within the State of Texas may call 800-621-3362 to register with FEMA.
  • Review Severe Weather safety tips here
  • To get help filing a personal insurance claim, call the Texas Department of Insurance’s Consumer Help Line: 800-252-3439 (Note: this is not an emergency number).

Replacing Lost or Damaged Documents

  • SNAP Card (food stamps): call the Lonestar helpdesk toll-free at 1-800-777-7328.
  • Green Cards: Call 800-375-5283 or click here.
  • Birth and Death Certificates: Call 888-963-7111 or visit this website.
  • Texas Driver’s License: Call 512-424-2600 or click here.
  • Bank Checks, ATM/Debit Cards, or Safe Deposit Boxes: Call 877-275-3342 or click here.
  • Credit Cards: Contact your issuing institution: American Express (800-992-3404), Discover (800-347-2683), MasterCard (800-622-7747), or Visa (800-847-2911).
  • Credit Reports: Contact Equifax, Experian, or Transunion at 877-322-8228 or visit
  • Social Security Card: Call 800-772-1213 or click here.
  • Fraud Alerts or a Credit Freeze: Call 877-438-4338 or click here.
  • Medicare Cards: Call 800-772-1213 or click here.
  • Passport: Call 202-955-0430 or 877-487-2778 or click here.
  • U.S. Savings Bonds: Call 800-722-2678 or 800-553-2663 or click here.
  • Tax Returns: Call 800-829-1040 or click here.
  • Military Records: Call 866-272-6272 or click here.
  • Vehicle Titles: Call 888-368-3689 or click here.
  • Replace a Texas Marriage Record or Certificate: Visit this website for statewide information or visit this sitefor your issuing Clerk of Court.
  • Proof of Address/Residency: Click here.