orangeleader.com (Orange, Texas)

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July 2, 2013

Dispatchers honored for role in Newtown response

(Continued)

HARTFORD, Conn. —

While the calls have slowed since the tragedy, Will said people do not hesitate to alert police to strange sights or sounds. She said dispatchers, like many others in Newtown, dealt with feelings of deja vu last month when the school system was locked down because of a threatening phone call to another elementary school. The FBI is investigating the call.

In a town where he more typically deals with calls regarding falls at nursing homes, Nute said his biggest takeaway from the tragedy is the importance of being prepared for the unexpected.

"Don't ever say it can't happen," he said. "We all get complacent and comfortable in our lives. The minute you let your guard down and say it can't happen, it could very well happen."

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