LOS ANGELES —
"The password they sent didn't work for my log-in — and they couldn't email me a new log-in, only snail mail," tweeted the 42-year-old director.
The academy said it has made several voting resources available to members, including assisted voting stations in Los Angeles, New York and London, and a 24-hour support line.
A spokesman for Everyone Counts didn't immediately respond to a request seeking comment.
Besides online voting, a retooled nomination period could also affect the competition.
Organizers moved up the unveiling of the Oscar nominations to Jan. 10. That change puts the announcement three days before Hollywood's second-biggest awards ceremony, the Hollywood Foreign Press Association's Golden Globes, which are scheduled for Jan. 13.
Oscar overseers originally said the switcheroo would give the academy's nearly 6,000 members more time to see nominated films before the Feb. 24 awards ceremony, but Feinberg of The Hollywood Reporter noted that the change gave voters less time to see potential contenders during the first phase of voting, when members decide on nominees.
"If the turnout is lower among older members, more traditional Oscar contenders will probably receive fewer votes, and otherwise edgier films that appeal more to younger people could fare better," said Feinberg. "Because of the way that best-picture voting works, it could increase the chances of a movie like 'The Master' or 'Moonrise Kingdom' getting in."
Ultimately, because of the inherent secrecy involved in selecting Oscar winners, Feinberg said it will be impossible to know what affects — if any — this year's voting changes have on the ceremony, where as many as 10 films could be vying for the best-picture award.